Imperial Commercials Glasgow

We have a vacancy for a second Service Advisor to join our busy team in Peterborough.
 
Open to anyone, this is a key position within our organisation and one which requires the right level of skill and commitment to getting the job done right every time at this crucial first point of customer contact. World class selling skills are an absolute must.

Key Aspects of the Role

 Reporting to the Service Team Leader, providing an excellent first point of contact to customers either face to face or by telephone.
 Booking in work within the capacity and capabilities of the department.
 Raising job cards correctly, including customer & vehicle data, precise repair instructions, standard repair times / codes and any special instructions.
 Liaison with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.
 Liaison with the Charge Hands and Parts ensuring good communication and understanding of each others needs.
 Assist with smooth and efficient running of the MOT bay.
 Updating of Manufacturers Contract Maintenance, Warranty claims and breakdown disciplines.
 Outbound calls to customers reminding of scheduled maintenance, but also promoting new products and services.
 Customer Relationship Management (CRM) including database maintenance.
 Some element of invoicing; mainly cash sales.

Key Result Areas

 Maximising workshop loading to full potential.
 Maintaining excellent relationships with internal and external customers.
 Decision making within given parameters and in absence of supervision.
 Accurate and complete job instructions.
 Ability to work calmly and effectively under pressure.
 Good communication flows in and out of the department.
 Improvement on Customer Satisfaction Survey.
 Achievement of the KPI's, most specifically PMI Slippage <10%; Mobile 24 : No refusals;
VSA / PSA : 100% compliant.
 Customer Relationship Management (CRM) KPI's.

Competencies

-  Exceptional selling & telephone skills.
- Good and effective communicator at all levels.
- Computer literate.
- Kerridge knowledge will be an advantage.
 - Smart personal presentation.
- A "Can do", helpful approach.
- Calm and methodical under pressure.

Values Fit
Demonstrates behaviour that is consistent with our core values:
Pioneering -    Finds new and better ways of doing things
Pace & Ambition - Passionate about what they do and act promptly to achieve goals
Integrity -     Are Genuine and honest
Hungry to Learn -  Demonstrates desire to develop and become the best they can be
Together we make a difference -  Demonstrates support for others and shows their contribution counts.

How to Apply

Initially have an informal chat with Peter Bradshaw, Service Team Leader (01733 560591), or in writing with a CV to:

Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG
filomena.baker@imperialcommercials.co.uk
Closing Date 29/02/2012

LGV TECHNICIAN- PETERBOROUGH 

We have a vacancy for a Technician to join our busy team in Peterborough to carry out efficient and effective diagnosis, service and repair to customers vehicles.

In addition to several years experience, the successful candidate will be a team player and have a real ‘can-do' mentality. This is to work alternate early and late shifts. 

Key Aspects of the Role

-           Take instruction from Chargehands, and carry out work in an efficient and effective manner.

-           Diligently complete inspection sheets and job cards to the highest standard.

-           Liaise with Parts Department as required.

-           Ensure vehicles in yard are secure, with keys returned to Reception, and yard is locked up when finishing late shift.

-           Ensure housekeeping is of highest order.

-           Report back to Chargehand on any additional work required above that instructed that may need authority from Customer or Manufacturer.

-           Develop Best Practice in all service operations and deliver consistently.

-           Create and deliver a customer led culture in the service department.

-           Take ownership of, and continually review and develop all service processes from customer contact to final delivery.

-           Ensure all Company, Franchise, Health & Safety and Environmental policies and standards are adhered to within the service department, and branch as a whole.

-           Contribute to the effective development of the branch as a whole.

Key Result Areas

            World class service - right first time, on time.

            Maintaining excellent relationships with internal and external customers.

            Accurate and complete job cards.

            Ability to work calmly and effectively under pressure.

            Good communication flows in and out of the department.

            Improvement on Customer Satisfaction Survey.

            Achievement of the KPI's, most specifically MOT pass rate

Competencies

-           Exceptional selling skills.

-           Good and effective communicator at all levels.

-           Computer literate.

-           Kerridge knowledge will be an advantage.

            -Smart personal presentation.

-           "Can do", helpful approach.

-           Calm and methodical under pressure.

Values Fit

Demonstrates behaviour that is consistent with our core values:

Pioneering       -           Finds new and better ways of doing things

Pace & Ambition -       Passionate about what they do and act promptly to achieve goals

Integrity -                    Are Genuine and honest

Hungry to Learn -         Demonstrates desire to develop and become the best they can be

Together we make a difference - Demonstrates support for others and shows their contribution counts.

How to Apply

Applications in writing with a CV to:

Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG

filomena.baker@imperialcommercials.co.uk

- Training & career development
- First rate working conditions
- Company pension scheme
- Various employee benefits
Imperial Commercials is one of the UK's largest commercial vehicle dealership groups operating from 26 locations nationwide. We hold franchises with DAF, VW,  MAN/ERF, Hino, FIAT Professional, Ford, Nissan, Renault Trucks and ISUZU.
We are looking to recruit for the following positions -

These positions are available at our Swindon depot, Radway Road, Britannia Trade Park.

MOT Tester/Van Technician (position combined)
HGV Technician

The ideal candidates will be a fully experienced who have served a recognized apprenticeship/training scheme. The ideal candidate for the HGV Technician must have a HGV licence.

These key positions will require applicants who currently operate in a similar environment and can demonstrate technical ability which is required to successfully carry out these challenging yet rewarding roles.

In return we offer an exciting range of benefits, including a pension scheme and 23 days holiday.

If you would like to apply for this position please apply in writing to -

Nigel James Nigel.james@imperialcommercials.co.uk

Telephone: 01793 835200

Career Opportunity Commercial Vehicle Technician Derby,Nottingham & Sutton

- Training & career development     
- First rate working conditions
- Company pension scheme
- Various employee benefits

Imperial Commercials is one of the UK's largest commercial vehicle dealership groups operating from 26 locations nationwide. We hold franchises with DAF, VW,  MAN/ERF, Hino, FIAT Professional, Renault Trucks, ISUZU, Ford and Nissan.
We are looking to recruit for the following position -
 
Commercial Vehicle Technician

This position is available at 3 of our locations -

Nottingham
Sutton
Derby

The ideal candidates will be a fully experienced Truck Technicians who have served a recognized apprenticeship/training scheme. Class C or C+E license would be an advantage, but not essential as training could be offered.

This key position will require applicants who currently operate in a similar environment and can demonstrate technical ability which is required to successfully carry out this challenging yet rewarding role.

In return we offer an exciting range of benefits, including a pension scheme and up to 23 days holiday.

If you would like to apply for this position please apply in writing to -

Emma Bulgin Emma.Bulgin@imperialcommercials.co.uk
HR Officer
Imperial Commercials Ltd,
Ashbourne Road
Mackworth
Derby
DE22 4NB

01332 825300

LGV Technician Norwich   
  Location: Norwich 
  Salary: TBA
  Hours: TBA
  Contract: Permanent
  Starts: ASAP

We have a vacancy for a Technician to join our busy team in Norwich to carry out efficient and effective diagnosis, service and repair to customers vehicles.
In addition to several years experience, the successful candidate will be a team player and have a real ‘can-do' mentality. This is to work alternate early and late shifts.
Key Aspects of the Role
-           Take instruction from Chargehands, and carry out work in an efficient and effective manner.
-           Diligently complete inspection sheets and job cards to the highest standard.
-           Liaise with Parts Department as required.
-           Ensure vehicles in yard are secure, with keys returned to Reception, and yard is locked up when finishing late shift.
-           Ensure housekeeping is of highest order.
-           Report back to Chargehand on any additional work required above that instructed that may need authority from Customer or Manufacturer.
-           Develop Best Practice in all service operations and deliver consistently.
-           Create and deliver a customer led culture in the service department.
-           Take ownership of, and continually review and develop all service processes from customer contact to final delivery.
-           Ensure all Company, Franchise, Health & Safety and Environmental policies and standards are adhered to within the service department, and branch as a whole.
-           Contribute to the effective development of the branch as a whole.
Key Result Areas
             World class service - right first time, on time.
            Maintaining excellent relationships with internal and external customers.
            Accurate and complete job cards.
            Ability to work calmly and effectively under pressure.
            Good communication flows in and out of the department.
            Improvement on Customer Satisfaction Survey.
            Achievement of the KPI's, most specifically MOT pass rate
 Competencies
 -           Exceptional selling skills.
-           Good and effective communicator at all levels.
-           Computer literate.
-           Kerridge knowledge will be an advantage.
            -Smart personal presentation.
-           "Can do", helpful approach.
-           Calm and methodical under pressure.
 Values Fit
Demonstrates behaviour that is consistent with our core values:
 Pioneering       -           Finds new and better ways of doing things
Pace & Ambition -       Passionate about what they do and act promptly to achieve goals
Integrity -                    Are Genuine and honest
Hungry to Learn -         Demonstrates desire to develop and become the best they can be
Together we make a difference - Demonstrates support for others and shows their contribution counts.
How to Apply
Applications in writing with a CV to:
Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG
filomena.baker@imperialcommercials.co.uk          

Bristol Van technician Vacancy. For more information please email mark.price@imperialcommercials.co.uk